We understand your clients come to you for an experience that helps them look and feel great, inside and out.
To provide this bespoke, personalised care, you need to know lots of personal information about your clients, such as their contact details, health, medical and lifestyle information and you may want to take 'before and after' photographs and videos.
Personal data security breaches can occur in any organisation, but clinics and practitioners storing health information are more vulnerable to unauthorised access and data misuse (particularly if it relates to high profile clients), which could result in possible fines, reputational damage and at the very least unhappy clients.
We can help assess your data protection compliance; from your first interaction with a client, through to your consent practices, data security and client record retention.
If your services are subject to the Care Quality Commission's standards, our support may contribute to a higher rating and give you and your clients peace of mind that their confidential data is being looked after, just as well as they are.
"Firebird are a highly professional data protection support service. Our project was handled by Charlotte Staples, the Head of Privacy Management. Not only was she thorough and meticulous in her approach, but she took time to listen to all of our questions and explain everything clearly. We are highly satisfied with the compliance framework she produced for us and look forward to working with Firebird again as we grow our business." Ahmad El Fadel, Managing Director
This comprehensive service provides your clinic with a dedicated Data Protection Officer, who works closely with you to build and maintain a robust data protection framework, to evidence your compliance with the data protection laws and reduce the risk of receiving fines, compensation claims, complaints or reputational damage for not handling personal data appropriately and securely.
Our privacy experts provide advice on all matters relating to data protection compliance, including where to store client data securely; how to manage a personal data security breach; how to handle a client request for access to their data and how to deal with a client complaint regarding the use of their personal data.
Clinics handling personal data must provide their employees with appropriate training on how to manage this data fairly, lawfully and securely. Employee training is essential to give your clients the reassurance they need that their data is safe in your hands. Our training is practical based and easy to understand and can be delivered in-person or remotely. We pride ourselves on our ability to deliver fun, relevant, and engaging training sessions.
Clinics that send direct marketing emails, phone calls or texts to market their services must comply with the Privacy & Electronic Communications Regulations (PECR) as well as the data protection laws. Clinics must also comply with the PECR rules if their website uses ‘Cookies’. Failure to comply with these laws can lead to large fines, compensation claims and reputational damage. Our experts carry out an assessment and provide a recommendations report.
This service includes a comprehensive data protection audit to assess your clinic’s compliance with the data protection laws and a report which identifies your compliance achievements, as well as recommendations for improvement. We're all about providing solutions, so this package also provides a Privacy Toolkit full of essential templates, policies, guides and training to help you meet your 'evidence' requirements and demonstrate to clients that you take your compliance duties seriously.
We’d love to hear from you and arrange a friendly chat about how Firebird can help you increase client-trust, build your brand and reduce the risk of regulatory fines by focusing on your compliance with the data protection and other privacy laws.
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Firebird is a private limited company registered in England & Wales (10841251) .
Registered address 20-22 Wenlock Road. London, N1 7GU. Telephone: 01392 344392
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